January 2, 2019

Ya-Ting and I have visited Disney World for Christmas this year and had a fantastic time. In addition to exhilarating shows, flavorful food, imaginative rides and whimsical surroundings, I came back with a new appreciation for the level of coordination and complexity required to deliver high quality experience to so many people consistently. 

While being a business selling products and services, Disney has to rise above just those functions to offer a unique and multifaceted experience in order to justify the cost of visiting its parks for people who travel from all over the world. 

As a pro...

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